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How Office Needs is handling the Coronavirus situation


Like many companies all over the country and around the world, we've taken steps to help minimise the potential risk to our staff, suppliers, and our customers during this difficult time with as little impact on service as possible. With official guidance evolving every day, we strongly believe that it's essential to follow the advice given by the World Health Organisation (WHO) and the government to ensure that our business practices are as safe and as current as possible.



Stock Levels

We're working closely with our suppliers to ensure that we can offer our usual product catalogue with as little disruption as possible - however, there is of course unprecedented demand for some products and lines.
Stock levels are visible on all product listings to help avoid disappointment, but please be advised that some items may be facing longer restock times than usual and we appreciate your patience with particularly sought-after products.



Delivery Times

As per usual, most items that are in stock and ordered before 5:30pm Monday to Friday will be delivered next working day. However, some deliveries may take two working days depending on location or order volume. If you're unsure at all or have any queries about your order, please feel free to contact our team who will be happy to assist you.



Keeping Everyone Safe

We've taken steps to ensure that our premises and business practices maintain hygeine standards to help prevent any potential spread of the virus - in particular, in our Warehouse, where the goods that we deliver direct are picked and packed.



Getting in Touch

If you need to call our office, our staff are able to take calls remotely. We have measures in place to ensure that, should we need to operate outside of the office, you'll still be able to contact one of our team regardless of where they're physically based.



Residential Deliveries

If you're currently working remotely, we can still deliver the office supplies you need to a home address. Our standard delivery terms will mainly still apply, and we can set multiple delivery addresses to one account if you have more than one of your team working from home.
Please call us on 01268 524624 if you need any help or have any questions on how to ensure that your deliveries reach your team.



Safe Deliveries

In the interests of social distancing and minimising contact with others, our drivers have new measures in place to help keep deliveries safe and hygienic. Deliveries can be placed outside of your premises rather than being brought in, and we'll be taking a full name and verbal confirmation of delivery rather than asking you to sign for a package. Please have a quick check to make sure that everything you ordered is present and correct, and advise us of any issues by return.
We're committed to making sure all drops are safe for all parties involved, so please feel free to advise us of any specific requirements for your building and we'll work to meet your needs as best as we can.



We appreciate that this is a trying and uncertain time for all of us - so if you have any questions or concerns, don't hesitate to get in touch with our friendly team!

Call us on 01268 524624 or send an email to sales@officeneedsgroup.co.uk, or pop a message into our online chat widget between the hours of 9 and 5:30 Monday through Friday.

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