Help Us Help You

Part 1


Welcome to the first part of our new monthly theme – this March, we’re asking you to Help Us Help You! We’re feeling grateful to all our lovely customers for helping us get 2018 off to a flying start, and that’s why we want to theme our next posts around all the things we like to do in order to make your work day a bit brighter.

If you’re already an Office Needs customer, then hopefully you know how important good customer service is to us – and you can probably guess that we’re always trying to think of ways to make your experience with us even better.

But you may be aware that with changes to the data protection rules on the horizon, we’re making sure that we don’t lose one of our key tools in making you an even happier customer – staying in touch via your inbox!

So why is this on our minds?

We’re sure that by now you’re probably familiar with the term ‘GDPR’ – otherwise known as the General Data Protection Regulation. In a nutshell, this piece of legislation is all about protecting your data as an individual (so good news!)

However, for businesses, this does mean that we need to tighten up on who we’re sending messages to – GDPR puts the power firmly back in your hands about who should be getting in touch via your email inbox.

At Office Needs, happy customers are our number one priority. So we want to make sure that you continue to receive a great service, while respecting the rules of GDPR.

What does this mean?

Essentially, we just need you to confirm you’d still like to hear from us! That way, we can continue to send you messages.

But just in case you need persuading (and that’s absolutely your right under GDPR!) – we have some arguments lined up as to why we want to carry on brightening up your inbox.

1. We want you to be in the know

Whether it’s a great special offer, an exciting competition or some new products that we just know you’re going to love, we want to make sure you’re the first to know.

If we can send you emails, we can give you a heads up straight away!

As an example, we recently sent out a message about our encrypted drives, office shredders and increasingly popular shredding service – all tools that we know could take the pressure off GDPR preparations. We had some great prices on offer (including cashback on some excellent Rexel shredders), and we wanted to make sure GDPR wasn’t weighing on your wallet as well as your mind. So the best way for us to make sure you could take advantage of these prices was by sending an email!

2. We want to have ways that we can say thank you

When our customers are finding all the products they want through Office Needs at great prices, that makes us feel pretty great. But what we really like is being able to say thank you to our loyal customers by giving you something extra!

So if our customers are making our day by getting excited about our latest products (like our new obsession with Sit-Stand desks), we want to make their day by ensuring there’s a great offer on to match.

As a good example, everyone on our email list will shortly be receiving a message telling them that by confirming their place on our email list, they’ll be entered in to a prize draw to win one of our fabulous Easter prizes.

If you want your chance to win, and haven’t received your email, you know what to do – get signed up! That way in the future, every time there’s a great competition like this, or some brilliant discounts, you’ll be the first to know.

3. We want communication to be a two-way street

We love sending out discounts and prizes to our customers, but what we really love is hearing what would make your service even better.

So when it comes to staying in touch, we’re always happy to hear feedback and suggestions for ways to improve your experience – and that includes suggestions for our emails! If you have ideas for content you’d like to hear about, then please do send us a message and help us to make your inbox a more enjoyable place!

Thanks so much for reading this – after all, this blog is another way we like to stay in touch with you, and let you know what’s happening at Office Needs. Don’t forget that you can make suggestions for what you’d like to see here too!

That’s all from me this week, but check back next week for a round-up of the best products you never even knew we sold (and trust us, you’ll want to add some of these to your next order…)

Join us next week for ‘Did You Know…?’ – a product round-up of our favourite items you never knew we sold!

If you’ve got thoughts on what you’d like us to cover next, why not get in touch with us on social media? We’d love to hear from you!

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Want to be more productive throughout 2018?

Keep up with this blog for tips, tricks and great products to help you!